Question 1

Is the bulb included?

Accepted Answer

Yes — one 5W warm-white E27 LED bulb ships with each lamp. If you ever need to replace it, any standard E27 bulb will fit.

Question 2

How long until I get it?

Accepted Answer

Each lamp is hand-finished, so we keep a small batch in stock. If one is ready, it goes out within 24 hours. If it's made-to-order, allow 7–10 days — we'll tell you up front when you order.

Question 3

What does the light actually look like?

Accepted Answer

Warm and easy on the eye — closer to candlelight than office light. Good for living rooms, bedrooms, and reading corners.

Question 4

Where do you deliver?

Accepted Answer

Free delivery countrywide. Within Nairobi — same day. Outside Nairobi — next day via courier (G4S, Fargo, or Pickup Mtaani).

Question 5

Do you take returns?

Accepted Answer

Yes. If the lamp arrives damaged or isn't what you expected, you have 7 days to return it for a full refund. We cover return shipping for damage.

Question 6

Are there any discounts?

Accepted Answer

Two. First-time customers get KSh 200 off when they apply a welcome code — drop your email at the top of the homepage to receive one. Anyone ordering 2+ lamps gets a special multi-lamp discount applied automatically. If both apply on the same order they combine, with the welcome credit taken off first.

Question 7

Is there a warranty?

Accepted Answer

12 months on the lamp body and wiring. Bulbs are replaceable (standard E27) so they're not covered.

Question 8

Can I see it in person before buying?

Accepted Answer

Yes — DM us on Instagram to arrange a viewing in Nairobi. We also have a pickup point at Travis Business Center, Mfangano Street, Nairobi.

Question 9

Do you do custom orders?

Accepted Answer

Sometimes. Tell us what you have in mind on WhatsApp and we'll say yes or no honestly.

From people who already light their homes with Sato Lamps